5S
Affinity Diagrams
Brainstorming
British Quality Foundation
Continuous Improvement
Control Charts
Cross-Functional Teams - Project Teams
Decision Making
Deming
Facilitation - Internal Consultants
Innovation
Kaizen
Lean
Lean Sigma
Matrix Diagrams
Michelin Excellence Award
Mission Statement
NSQT - National Society for Quality through Teamwork
Organizational Values
PDSA - Plan, Do, Study, Act
Performance Development
Planning
Policy Deployment
Problem Solving
Process Decision Programme Chart (PDPC)
Process Management
Project Management
Quality Cost And Supply Management
Relations Diagram
Seven Management Tools
Seven Q.C. Tools
Six Sigma
Standardise, Do, Check, Act (SDCA)
Statistical Process Control (SPC)
Systematic Diagrams
Team Building
Total Quality (TQM)
Trainer Training
Visioning
Affinity Diagrams
Brainstorming
British Quality Foundation
Continuous Improvement
Control Charts
Cross-Functional Teams - Project Teams
Decision Making
Deming
Facilitation - Internal Consultants
Innovation
Kaizen
Lean
Lean Sigma
Matrix Diagrams
Michelin Excellence Award
Mission Statement
NSQT - National Society for Quality through Teamwork
Organizational Values
PDSA - Plan, Do, Study, Act
Performance Development
Planning
Policy Deployment
Problem Solving
Process Decision Programme Chart (PDPC)
Process Management
Project Management
Quality Cost And Supply Management
Relations Diagram
Seven Management Tools
Seven Q.C. Tools
Six Sigma
Standardise, Do, Check, Act (SDCA)
Statistical Process Control (SPC)
Systematic Diagrams
Team Building
Total Quality (TQM)
Trainer Training
Visioning
Walker Associates,
71 Hartwell Road,
Hanslope,
Milton Keynes,
MK19 7BY, England.
Tel:+44 (0)1908 510593
Fax:+44 (0)8700 516263
71 Hartwell Road,
Hanslope,
Milton Keynes,
MK19 7BY, England.
Tel:+44 (0)1908 510593
Fax:+44 (0)8700 516263
The contents of these pages are Copyright (c) 2006-2009 Walker Associates. All Rights Reserved.
Total Quality (TQM)
(Also known as TQC, CWQC)
Total Quality is the name given to the overall approach in which quality principles are applied to all aspects of the business and not just manufacturing.
Quality is also defined as that which meets the customers' requirements rather than as a manufacturing specification. Thus late delivery or poor advice are as much quality issues as a product that does not meet the requirements.
The overall purpose of Total Quality is to gain competitive advantage by serving the customer better than other competitors, even if this does not maximise short-term profit. As a result it provides long-term growth and a survival strategy in a crowded marketplace.
A Total Quality approach implies the adoption of Continuous Improvement if for no other reason than that the customers' requirements and expectations will always be changing.
Other names for Total Quality are Total Quality Management, Total Quality Control, and Company Wide Quality Control.
(Also known as TQC, CWQC)
Total Quality is the name given to the overall approach in which quality principles are applied to all aspects of the business and not just manufacturing.
Quality is also defined as that which meets the customers' requirements rather than as a manufacturing specification. Thus late delivery or poor advice are as much quality issues as a product that does not meet the requirements.
The overall purpose of Total Quality is to gain competitive advantage by serving the customer better than other competitors, even if this does not maximise short-term profit. As a result it provides long-term growth and a survival strategy in a crowded marketplace.
A Total Quality approach implies the adoption of Continuous Improvement if for no other reason than that the customers' requirements and expectations will always be changing.
Other names for Total Quality are Total Quality Management, Total Quality Control, and Company Wide Quality Control.